Quality Management System
Continuous Quality improvement in all areas and by all employees, is considered as an integral part of Hellenic Post strategic plan and objectives. In this direction, Hellenic Post has implemented and maintains Quality Management Systems, in accordance to the International Standard ISO 9001:2008, in the following areas:


I. Postal Services – Distribution of Human Use Medicines at Home (see Certificate)

II. Distribution of postal items  (see Certificate)

III. Sorting of postal items (see Certificate)

IV. Provision of Hybrid Mail services (see Certificate).

V. Forwarding and finish off to inquiries, indemnities of postal items, giving solutions to the requests – claims of customers, furnishing of information to the “ELTA” services and to the customers (see Certificate).

VI. Letter Mail, Parcels and courier services. Provision of financial and insurance products (see Certificate).

The Quality Management Systems are subject to biannual audits, by the Direction of Quality, and annual audits, by an independent accredited Certification Body. Maintaining the above Quality Management Systems, demonstrates the ability of Hellenic Post to consistently provide services that satisfy customer requirements, and therefore ensures the proper operation and monitoring of business processes through a structured and efficient system.

Additionally, Hellenic Post owns the UPU S42 Addressing Standard Recognition Certificate, which ensures improved transit time and thus, higher customer satisfaction (see Certificate)

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